0
0
The following provisions apply to orders shipped or delivered through Edadcom's electronic channels, subject to the laws and regulations in force in the Kingdom of Saudi Arabia.
Shipping and delivery are available to locations shown as available during checkout. The carrier and delivery method may vary depending on the city or region, product type, shipment size and weight, inventory location, nature of the product, and available carrier services.
An estimated delivery period will be displayed, where available, on the product page, in the cart, or during checkout. Displayed delivery periods are estimates unless a specific delivery date has expressly been agreed.
Products in the same order may have different delivery periods when they are fulfilled from different locations or warehouses.
Applicable shipping charges will be shown before order confirmation where they can be determined. Charges may vary according to city, weight, shipment size, product type, and delivery service.
The customer will not be charged an undisclosed additional shipping fee solely because the Company chooses to divide an order into separate shipments.
Order processing begins after confirmation and successful payment where advance payment is required. Certain products may require additional preparation time because of their nature, size, or inventory location.
Where the carrier supports tracking, available shipment information will be provided and may include:
- Carrier name.
- Tracking number.
- Tracking link.
An order may be fulfilled in multiple shipments where products are available from different warehouses or locations, or where the nature of the order requires separate fulfillment. Each shipment may have its own tracking number depending on the carrier.
The customer will not bear an undisclosed additional charge resulting solely from the Company's decision to split an order.
Customers must:
- Provide their name accurately.
- Provide a valid and reachable mobile number.
- Provide a correct and complete delivery address.
- Select the correct city and region.
- Provide any additional information reasonably required to locate the delivery address.
- Respond to carrier communications where necessary.
- Review order details before completion.
Where delivery cannot be completed because of an incorrect address, incomplete information supplied by the customer, inability to contact the customer, or refusal to accept delivery without a lawful reason, another delivery attempt may be made or the shipment may be returned to the Company.
The customer may bear the actual cost of re-delivery where it results from the customer's error or omission, to the extent permitted by law.
Edadcom seeks to deliver orders within the displayed or agreed timeframe. Where a material delay or difficulty affecting delivery is expected, the customer will be informed where reasonably possible.
Unless another period has been agreed, if delivery or performance is delayed by more than 15 days from the date the contract was concluded or beyond the agreed delivery date, the customer may exercise the rights available under applicable Saudi law, including rescinding the contract and recovering amounts and applicable costs resulting from the delay where the statutory requirements are satisfied, unless the delay was caused by force majeure.
Delivery may be affected by circumstances outside the Company's reasonable control, including natural disasters, exceptional weather, emergencies, government restrictions or decisions, transportation disruptions, and other events constituting force majeure under applicable law.
Such circumstances will be handled without prejudice to mandatory statutory consumer rights.
Where reasonably possible, customers are encouraged to inspect the external condition of the shipment upon delivery and report any visible damage as soon as reasonably possible.
Where damage, an incorrect product, a shortage, or a defect is discovered after opening the shipment, the customer may contact Customer Service and the Returns, Exchanges and Warranty provisions will apply.
Certain machinery, equipment, or large and heavy products may require special delivery arrangements. Any applicable special charges or conditions will be communicated before order confirmation or before fulfillment where necessary.
Same-day or express delivery may be available for selected products and locations depending on product availability, the time at which the order is placed, inventory location, carrier capacity, and the terms displayed at the time of ordering.
Availability depends on the specific order and does not constitute a commitment for orders for which the service is not expressly shown.
For order or shipment enquiries, contact our support team using the email address or unified number shown below.