Privacy Policy

Identity data

• Full name.
• Gender, nationality, or date of birth where actually required for a specific service.

Contact and address data

• Mobile number and email address.
• National Address or delivery address.

Purchase and transaction data

• Details of products or services purchased.
• Payment information required to complete a transaction, depending on the payment method used.
• Order number, date, status, returns, and warranty requests.

Usage and technical data

• Login information when an account is created.
• Device type, browser, operating system, and IP address.
• Cookies, browsing activity, and device location where permission has been granted.

Marketing and preference data

• Preferences, favorite products, and survey responses.
• Your interactions with marketing messages or emails.

• Directly from you, for example when you create an account, place an order, contact us, or complete a form.
• Through your visits to our branches or use of after-sales services.
• Through cookies and measurement tools when you browse our website.
• From third parties such as payment, shipping, and technology service providers, to the extent needed to provide the service.

• Create and manage your account.
• Process orders, payments, delivery, and returns.
• Provide after-sales support and respond to inquiries.
• Protect our website and systems and help prevent fraud or misuse.
• Analyze performance and improve the user experience.
• Send offers and marketing communications where permitted or based on your consent where consent is required.

We do not sell your personal data. Where necessary, and only to the extent required, we may share data with:

• Shipping and delivery companies.
• Electronic payment service providers.
• Technology, hosting, and analytics service providers.
• Marketing and email service providers where an appropriate legal basis exists.
• Relevant government or regulatory authorities where disclosure is required by law.

We require service providers that process personal data on our behalf to maintain confidentiality and apply appropriate data protection safeguards.

We use cookies and similar technologies to operate the website, improve performance, measure usage, and personalize certain experiences.

• Essential cookies used for sessions and core functionality.
• Measurement and analytics cookies, including analytics tools used on the website.
• Marketing or advertising cookies where enabled and permitted.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, use, alteration, or disclosure.

• Encryption of website connections while data is in transit.
• Appropriate access controls and permissions for systems and data.
• Operational security procedures and ongoing risk review.

However, no method of electronic transmission or storage can be guaranteed to be 100% secure.

Under the PDPL, and depending on your circumstances, your rights may include:

• The right to know the purpose for collecting your data and the basis on which it is processed.
• The right to access your personal data and request a copy where provided by law.
• The right to request correction of inaccurate or incomplete data.
• The right to request destruction of personal data where the legal conditions are met.
• The right to withdraw consent where processing is based on consent, subject to applicable law.
• The right to submit a complaint to the competent authority in accordance with applicable procedures.

You can exercise your rights by contacting us using the details provided at the end of this policy.

We retain personal data for as long as necessary to fulfill the purposes described in this policy or as required by applicable legal, regulatory, or contractual obligations.

When the data is no longer needed, it is deleted, destroyed, or anonymized as permitted by applicable law.

Certain services may involve service providers or technical infrastructure located outside Saudi Arabia. Where this occurs, we seek to ensure that transfers comply with applicable legal requirements and safeguards.

We may update this policy from time to time. If material changes are made, we will provide appropriate notice and update the “Last updated” date shown at the top of this page.

If you have a question or request regarding this policy or your personal data, you can contact us through:

• Email: [email protected]
• Contact page: www.edadcom.com/contactus